Jev recipe / implementation steps

Route support tickets with Jev

Turn an incoming support message into a typed queue decision, then use confidence to separate automation from human triage.

Build this decision in three steps

01Keep the ticket text and only decision-relevant metadata together as state.

02Define a small Choice with queues that support agents already use.

03Auto-route high-confidence answers and send the remaining tickets to triage.

schema / example

{
  "routing": {
    "type": "choice",
    "instructions": "Route this ticket",
    "criteria": {
      "billing": "Payment or invoice",
      "technical": "Product malfunction",
      "sales": "Buying or upgrade question",
      "abuse": "Safety or abuse report"
    }
  }
}

Copy this into the Playground, then replace the state and criteria with your own.

Continue building the workflow

Choose an output typeConfirm that Choice, Score, or Noul fits.Build a schemaTurn the business decision into a contract.Run the exampleInspect the provider decision and confidence.